Customer Segments
Primary Segments
- Colony Managers: Dedicated individuals with overall responsibility for a colony's welfare
- Regular Volunteers: People who perform routine care tasks on a regular schedule
- TNR (Trap-Neuter-Return) Organizations: Groups focused on managing feral cat populations
- Animal Welfare Non-Profits: Organizations supporting multiple colony locations
Secondary Segments
- Occasional Helpers: People who fill in or provide specialized assistance
- Veterinary Partners: Professionals who provide medical care and TNR services
- Municipal Animal Control Departments: Government entities managing community cat populations
Value Propositions
For Colony Managers
- Complete Accountability: Never wonder if a cat has been missed or a task forgotten
- Coordinated Care: Seamlessly manage multiple volunteers with clear responsibility tracking
- Historical Insights: Access complete history for each cat to identify patterns and needs
- Reduced Mental Load: Stop carrying all colony details in your head or scattered notes
For Volunteers
- Clear Task Guidance: Know exactly what needs to be done during each shift
- Quick Recording: Log sightings and tasks completed with minimal effort
- Shared Awareness: Understand which cats need special attention or monitoring
- Meaningful Contribution: See the impact of your volunteer work through completion tracking
For TNR Organizations
- Population Tracking: Monitor TNR status across multiple colonies
- Outcome Measurement: Track long-term effectiveness of TNR initiatives
- Resource Allocation: Identify where intervention is most needed
Channels
Primary Channels
- Mobile Application: Field-ready interface optimized for on-site colony care
- Web Application: More comprehensive interface for planning and analysis
- Offline Functionality: Synchronization when connectivity is restored
Secondary Channels
- Email Notifications: Alerts for critical events and task assignments
- PDF Reports: Exportable documentation for veterinary visits and stakeholder updates
- API Access: Integration capabilities for partner organizations (future)
Customer Relationships
Relationship Types
- Self-Service: Intuitive interfaces requiring minimal training
- Community Support: Knowledge sharing between colony caretakers
- Automated Assistance: Intelligent alerts and reminders for critical events
- Educational Resources: Training materials on colony management best practices
Relationship Building
- Onboarding Process: Guided setup for new colony documentation
- Success Measurement: Tracking of positive outcomes to reinforce value
- Feedback Loops: Regular opportunities to shape product evolution
Revenue Streams
Primary Streams
- Subscription Model: Monthly/annual fee based on colony size and number of users
- Tiered Service Levels: Basic (free), Standard, and Premium offerings
- Organization-Wide Licensing: Discounted rates for TNR groups managing multiple colonies
Secondary Streams
- Enhanced Support: Priority assistance and training for premium subscribers
- Custom Integrations: Specialized connections to other systems for larger organizations
- Data Analysis: Advanced reporting and insights for organizations (future)
Key Resources
Technical Resources
- Event Sourcing System: Core architecture for reliable history tracking
- Offline-First Technology: Ensuring functionality in field conditions
- Mobile Development: iOS and Android expertise
- Data Security: Protection of sensitive colony location information
Knowledge Resources
- Domain Expertise: Deep understanding of colony management practices
- User Experience Design: Specialized for field conditions and quick data entry
- Feral Cat Welfare Knowledge: Understanding of TNR and colony care best practices
Key Activities
Product Development
- Mobile-First Development: Creating interfaces that work in the field
- Offline Synchronization: Ensuring data integrity across devices
- User Experience Refinement: Continuous improvement based on field feedback
- User Feedback Collection: Regular engagement with colony managers
- Best Practice Sharing: Facilitating knowledge exchange between users
- Training Resources: Creating materials to speed adoption and effectiveness
Partnership Development
- Veterinary Integration: Connections with providers of TNR services
- Animal Welfare Organization Relationships: Working with larger networks
- Municipal Partnerships: Collaborating with city animal control departments
Key Partners
Essential Partners
- TNR Organizations: Groups who can promote adoption and provide domain expertise
- Veterinary Clinics: Providers of medical services who benefit from better record keeping
- Mobile Technology Providers: Supporting offline functionality and field use
Strategic Partners
- Animal Welfare Software Providers: Potential integrations with shelter management systems
- Municipal Animal Services: Government entities managing broader animal control
- Academic Researchers: Organizations studying feral cat populations and management
Cost Structure
Development Costs
- Software Engineering: Mobile and web application development
- Infrastructure: Cloud hosting, databases, and offline synchronization systems
- Security Compliance: Ensuring data protection for sensitive location information
Operational Costs
- Customer Support: Assisting users with implementation and troubleshooting
- Continuous Development: Ongoing improvement based on user feedback
- Server and Infrastructure: Maintaining robust, reliable systems
Growth Costs
- Marketing and Outreach: Connecting with TNR organizations and colony managers
- Training Materials: Creating resources to accelerate adoption
- Partnership Development: Building relationships with key stakeholders
Key Metrics
User Engagement
- Active Colony Tracking: Number of active colonies managed in the system
- Cat Recording Rate: Frequency and completeness of sighting records
- Task Completion Rate: Percentage of scheduled tasks successfully completed
Business Health
- Monthly Active Users: Growth in regular system usage
- Subscription Conversion: Free to paid transition rates
- Customer Retention: Long-term continuation of usage
Impact Measurement
- Missing Cat Reduction: Decrease in unnoticed cat absences
- Health Issue Response Time: Speed of addressing identified problems
- Colony Manager Satisfaction: Reported confidence in complete care